Information Audits, Primary 
 Interviews, and Surveys

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Managed a 10-month project for Legal Services Corporation (LSC), a Washington, D.C.-based nonprofit established by Congress in 1974 to provide financial support for civil legal aid to low-income Americans, to implement a grant LSC received from the Andrew W. Mellon Foundation to develop a framework for creating an online curriculum that would teach public librarians how to assist their patrons to access publicly available civil legal information.



Chaired the Association of Independent Information Professionals’ (AIIP) annual conference on several occasions. The planning spanned 12 months and included selecting committee chairs and overseeing the conference program, local arrangements, speaker engagements, hotel logistics, marketing communications, and registration.

Agriculture and Farming
Interviewed 50 crop farmers across the United States to get their feedback on a precision agriculture system that the client was preparing to launch and documented the findings.
Communication and Technology
Conducted win/loss analysis interviews for a national information-technology products manufacturer
Surveys Durable Goods
Developed and executed a voice of the customer (VOC) survey for a national hardware distributor that wanted to understand customers’ perceptions of its brand, sales team and marketing efforts. The project included designing the survey instrument; conducting and transcr...
Manufacturing and Industry
For a national defense contractor, contacted and interviewed dozens of subject matter experts, former and current employees, and other stakeholders regarding a competitor’s technical expertise, capacity, and capability to fulfill a Department of Defense multimillion-dollar RFP